Shipping policy

  1. Shipping rates

Free shipping in Europe for orders over 250 euros.


Shipping with carrier

Belgium

  • Customer has a choice between UPS and Bpost
  • UPS = 8.5 euros
  • Bpost = 5 euros
  • Free returns (except stock sale items)

Netherlands, France, Germany & Luxembourg

  • Shipping with UPS at 8.5 euros
  • Free returns (except stock sale items)

Austria + Denmark, Sweden, Norway, Finland

  • Shipping with UPS at 8.5 euros
  • Return at your own expense with the carrier of your choice

 

Other EU countries:

  • Shipping with UPS at 12.5 euros
  • Return at your own expense with the carrier of your choice

 

Pickup

We provide a free pick-up time at our warehouse at Tulpstraat 104, 2060 Antwerp on Friday afternoon between 1 p.m. and 4 p.m. (unless stated otherwise online). You can select pick-up during check-out of your order.

For orders collected via pick-up, the free right of return via Bpost or UPS expires. The customer is responsible for returning any returns to Natale.

You can return your order yourself during the fixed pick-up time or via a carrier of your choice.

 

For shipping to non-EU countries: custom-made available via webshop@nathalievleeschouwer.be

 

 

  1. Procedure

After the purchase and completion of the payment process, the Customer will receive a confirmation of his order via an initial email.

The Customer will then receive a second email from the transport company when his order is shipped, stating a tracking number.

For questions about your order & tracking, please contact webshop@nathalievleeschouwer.be or by telephone during office hours on (+32) 03 202 50 70.

 

 

  1. Delivery

 

When confirming the order, the Customer can choose delivery to a specific address (residence, place of work or other).

If the customer chooses delivery with Bpost or UPS, a collection point can also be selected.

Natale bv will make every effort to ensure that the order is sent to that address within a few days after confirmation of the order.

If the Customer does not collect his order within the stated collection period, the order will automatically be returned to Natale bv who will then contact the Customer to arrange delivery of the order. In that case, additional delivery costs may be required from the Customer.

Orders can only be delivered to addresses located in Belgium and other countries within the European Union. For custom shipments outside the EU, contact webshop@nathalievleeschouwer.be